Holiday Home Management in the Bay of Plenty

Partner with us to enjoy the peace of mind that comes from having industry experts manage your holiday home. We're dedicated to maximizing your property's potential while ensuring an exceptional experience for both you and your guests. Let us take care of the details, so you can relax and reap the rewards.

Listings, Management, and Communication

We provide comprehensive services for listings, management, and communication to boost your online advertising. Our team will:

Create Listings: Develop engaging descriptions and visuals to attract guests.
Manage Administration: Efficiently handle bookings, inquiries, and guest communication.
Optimize Communication: Ensure clear, timely information for a seamless guest experience.

Let us enhance your online presence and maximize your bookings!

Cleaning and Linen Service

A clean and tidy property is crucial for guest satisfaction. We offer thorough cleaning services before arrivals and after departures, ensuring your property is immaculate. Our meticulous housekeeping includes attention to detail, from refreshing linens to replenishing amenities, so you can welcome guests with confidence.

management of bookings

We maintain an updated calendar to track reservations and availability. Our team actively manages and optimizes this calendar, ensuring your property is effectively marketed and bookings are seamlessly coordinated to maximize occupancy.

When you list with us, our dedicated management team monitor market trends and seasonality to maximize your holiday home's returns.

Through a variety of online advertising channels, we effectively showcase your property to holiday-goers nationwide. Plus, we list your property on a range of partner sites, including Airbnb, Booking.com, Expedia, and more—at no extra cost.

property inspection and maintenance

Our experienced team conducts regular inspections of your property to identify maintenance issues, potential hazards, and areas needing attention. Using a comprehensive checklist, we thoroughly assess every aspect, including utilities, appliances, fixtures, and furnishings, to ensure your property is in optimal condition.

online marketing

Positive guest reviews are essential for attracting new visitors. We actively manage and encourage guests to share their experiences, ensuring your property maintains an outstanding online reputation. Our team will respond promptly to guest feedback, addressing any concerns and fostering a welcoming environment that encourages repeat visits. By prioritizing guest satisfaction and engagement, we help you build a strong foundation for future bookings.

collection and recording of rental payments

Our booking service includes secure payment handling for guests, offering multiple payment options to instill confidence and trust. We process transactions securely, ensuring a smooth experience for everyone. Property owners can also rely on us to manage payments, guaranteeing timely transactions and peace of mind.

guest book

We believe in equipping guests with all the necessary information for a seamless and enjoyable stay. Our curated guest information books include details on local attractions, dining recommendations, transportation options, emergency contacts, and specific guidelines or instructions, ensuring a comprehensive resource for every visitor.

welcoming gifts

We recognize the importance of making guests feel welcomed and appreciated from the moment they arrive. To enhance their stay, we provide personalized touches, such as handwritten notes or local delicacies. These thoughtful gestures reflect our commitment to creating a memorable experience for every guest.

Hear what our clients are saying

We've stayed in over 50 Air BnB properties, and the place that Chloe manages at Mount Maunganui was in the top 5. It was a last-minute booking and Chloe met us at the property on very short notice. The apartment had everything we needed for a comfortable stay, including coffee, a selection of teas, a well-equipped kitchen, and laundry. The Nespresso machine is a very nice touch.

This is a luxury accommodation, with two ocean view decks, a swimming pool, hot tub, and covered parking right at the door. It's also perfectly clean.

The location was wonderful--at the foot of Mt. Maunganui and an easy walk to beaches, shops, and restaurants.

Jeffrey Leopold

List with us.

Complete the form to receive additional details and arrange a complimentary property appraisal.

Not looking to list a property? We also offer property maintenance and domestic or commercial cleaning service. Get in touch at info@fivestarfocused.co.nz to chat to us today.