Holiday Home Management in the Bay of Plenty

We will craft a descriptive listing for your holiday home across various online platforms, including Air BnB, social media, and our own website. This listing will highlight your property's key selling points, amenities, and stunning visuals to capture the attention of potential guests.

Our experienced team conducts regular inspections of your property to identify any maintenance issues, potential hazards, or areas that require attention. We follow a comprehensive checklist to ensure that every aspect of your property is thoroughly assessed, including utilities, appliances, fixtures, and furnishings.

We believe in providing guests with all the necessary information to make their stay as seamless and enjoyable as possible. Our guest information books are carefully curated and include details about local attractions, dining recommendations, transportation options, emergency contacts, and any specific guidelines or instructions.

A clean and tidy property is essential for guest satisfaction. We provide thorough cleaning services, both before guest arrivals and after their departures, ensuring that your property is immaculate and ready to welcome guests. Our meticulous housekeeping service includes attention to detail, from refreshing linens to replenishing amenities.

Positive guest reviews play a vital role in attracting new guests. We will actively manage and encourage guests to leave reviews, ensuring your property maintains an excellent reputation online. We will respond promptly to guest feedback and address any concerns.

We understand the importance of making guests feel welcomed and appreciated from the moment they arrive. As part of our guest experience, we provide personalised touches to enhance their stay. Whether it's a handwritten note, or a local delicacy, these thoughtful gestures demonstrate our commitment to creating a memorable experience.

We keep an updated calendar to track reservations and availability. Our team actively manages and optimises the booking calendar, ensuring that your property is effectively marketed and that bookings are seamlessly coordinated to maximise occupancy.

Our booking service includes secure payment handling for guests. We offer multiple payment options and process transactions securely to instill confidence and trust in our guests. Property owners can also rely on us to manage payments, ensuring timely transactions.

We provide proactive and attentive guest communication throughout their entire stay. From initial booking confirmation to pre-arrival instructions, our team ensures that guests are well-informed and feel supported every step of the way. We promptly address any inquiries or concerns to ensure a positive experience.